Policies
PERSONAL INFORMATION MANAGEMENT POLICIES
DELIVERY POLICY (CANADA ONLY)
Digital plans have no delivery time. They will be sent to you automatically by email within minutes of your purchase. Check your spam.
Orders are currently processed within 72 hours. This processing time does not include delivery time. Standard delivery is based on the following delivery schedule:
- Local delivery: 1 business day
- Delivery to Bas-Saint-Laurent and Gaspésie: 1 to 3 working days
- Delivery elsewhere in Quebec: 2 to 7 working days
Our delivery times are determined according to the delivery times agreed between most major urban centres in Canada. For the delivery of packages to smaller cities or remote areas in Canada, an additional delivery time is required and established according to the carrier’s standards.
Please note that Brikologik cannot guarantee the exact date on which an order will be delivered.
Across Canada, delivery costs are determined by Canada Post.
All special order ship within two weeks, depending on the order type and provided all items ordered are in stock.
When your order is in the packaging process, you will receive a confirmation email containing a link to track your package online. Please note that there may be a delay before tracking information is available online.
REFUND POLICY
No refunds are offered on downloadable plans.
It is essential to check the status of your order upon receipt. If the box appears to be in poor condition upon delivery, it is your responsibility to refuse it. The carrier will have to return the box to us, and Brikologik customer service will contact you.
Once returns are received at our facilities, we will refund the returned products to the credit card used for the original transaction within 14 business days. You will receive confirmation by email. Original shipping costs (if applicable) will not be refunded.
Digital Products and Right of Withdrawal (European Union)
The digital plans and files sold through our store are delivered by immediate download after purchase.
In accordance with applicable consumer protection laws, particularly within the European Union, customers may have a right of withdrawal for certain online purchases.
However, by purchasing a digital product and accessing the file download, the customer expressly acknowledges that the performance of the contract begins immediately and agrees that their right of withdrawal ends as soon as the download or access to the digital content begins. Therefore, once a digital file has been downloaded or access to the content has been provided, no refund, return, or exchange can be granted, except where the product is defective, inaccessible, or materially different from its description.
If you experience a technical issue with a file or have received an incorrect product, please contact us so that we can help resolve the situation.